Which platforms does MT Desk support?

MT Desk supports WhatsApp, Instagram, Facebook, and website embedding. All channels can be managed in a unified interface.

How long does it take to go live?

Just 5 steps: register account, upload training data, test AI, connect channels, and continuously optimize. No technical background required.

What happens when AI is uncertain about an answer?

The system automatically transfers the conversation to a human agent to ensure proper handling of customer inquiries.

Can it handle appointments?

Yes, the system connects directly to Google Calendar for automatic appointment scheduling and confirmation.

Are data and conversations secure?

All conversation data is protected and not used for AI model training. Payments are processed through Stripe.

MT Desk

MT Desk AI assistant provides 24-hour automated customer service across WhatsApp, Instagram, Facebook, and websites. Handles common questions, customer inquiries, and appointment booking, reducing customer service workload by 70-95%.

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Summary

MT Desk is an AI customer service automation platform that provides 24/7 multi-channel support for businesses. It handles WhatsApp, Instagram, Facebook, and website inquiries automatically, managing common questions and appointments while reducing customer service workload by 70-95%.

What is MT Desk?

MT Desk is an AI customer service assistant platform designed for SMEs and individual businesses. The system learns from your uploaded business data (website content, PDFs, Q&A documents) to automatically respond to customer inquiries and can connect directly to Google Calendar for appointment handling. When AI cannot handle a query, the system automatically transfers the conversation to human agents. As a Meta-certified technology provider, MT Desk offers stable multi-channel integration.

Core Capabilities

Multi-channel auto-reply — unified management of WhatsApp, Instagram, Facebook, and website with instant customer responses
Business data learning — upload website content, PDFs, text, or Q&A for AI to instantly learn your business
Automated appointment handling — direct Google Calendar integration for automatic scheduling and confirmation
Smart human handoff — automatic transfer to human agents for specific scenarios or complex inquiries
Continuous improvement — refine AI conversation answers anytime to improve accuracy
Photo gallery tool — advanced plans support gallery features to showcase products or services

Pros

Massive workload reduction — automates 70-95% of customer inquiries, saving labor costs
24/7 online service — instant responses to common questions, boosting customer satisfaction by 35%
No technical skills required — 5-step simple setup to go live, free trial without credit card
Unified multi-channel management — handle all platform conversations in one interface, improving efficiency
Secure and reliable — Stripe payment processing, conversation data protected and not used for AI model training

Positioning & best fit

MT Desk is built for SMEs and individual businesses that handle high volumes of customer inquiries but have limited staff for 24/7 support. The system offers a free tier (50 lifetime conversations) and paid plans starting at HK$399/month.

Online store owners — automate product inquiries, order status, and FAQs to reduce repetitive work
Appointment-based businesses — hair stylists, beauticians, nail technicians automatically handle booking and service inquiries
Website owners — add AI customer service to websites for instant visitor responses and improved conversion
Platform operators — provide instant customer support for platform users, enhancing user experience