Omago AI

Summary

Omago is a 24/7 AI customer agent that automatically handles enquiries, captures leads, and schedules appointments for small and mid-sized businesses. Even when your team is offline, the system responds instantly to ensure no enquiry goes unanswered.

What is Omago?

Omago is a conversational AI platform built for restaurants, clinics, service businesses, and professional firms. The system answers customer questions based on your business information (services, hours, FAQs), collects contact details, and supports real-time booking. No coding required — set up in minutes and integrate with your website, WhatsApp, and Telegram.

Core Capabilities

• Instant automated replies — answers customer questions using your knowledge base, any time of day
• Lead capture — automatically collects names, emails, and enquiry details for follow-up
• 24/7 booking system — customers book appointments themselves, no back-and-forth, no double bookings
• Multilingual support — detects and replies in the customer's language (English, Traditional Chinese, Simplified Chinese, Japanese, Korean, and more)
• Multi-channel integration — supports website widget, WhatsApp Business, and Telegram with unified conversation management
• Live dashboard — view conversation history, new leads, and system activity in real time

Pros

• Set up in minutes — upload your business info and go live, no technical skills needed
• Zero missed enquiries — late-night and weekend questions are answered and logged instantly
• Automatic contact collection — every enquiry becomes a trackable lead
• Reduces repetitive work — AI handles common questions so your team focuses on high-value tasks
• Free to start — no credit card required, paid plans from $49/month

Positioning & best fit

Omago is designed for small and mid-sized businesses that handle high enquiry volumes but have limited resources. It's especially valuable for teams that receive enquiries outside business hours and want to automate initial customer contact to improve conversion.

• Restaurants & cafés — answer booking, menu, and hours questions even after closing time
• Clinics & practices — handle patient enquiries outside office hours, reduce front-desk call load
• Service businesses (beauty, repair, consulting) — capture quote requests in the evening and on weekends, follow up the next day
• Professional firms (legal, accounting) — capture new-client enquiries before they go cold